Business Performance Management- Control Frameworks and Dashboards

Business performance management is analyzing your business to make the right decisions regularly. It combines financial analysis with customer and employee satisfaction to see how well the company performs. This analysis enables management teams to assess individual employees, departments and whole companies to improve performance and make the right decisions accordingly. Business performance management defines, measures, and analyses a business’s key performance indicators. It is an evaluation of the overall behavior of a company in terms of financial, social and environmental measures. This allows companies to select the best strategies for growth and determine who should take over the top management roles in the future.

Why are performance dashboards popular?

Over the past few years, performance dashboards have become a popular way for organizations to monitor the performance of the business and have been used to help improve business decisions. Business performance management (BPM) is a way to make sure your business is operating smoothly. A variety of dashboards can be used to understand a business’s overall health and output, with each dashboard providing a different perspective on how well your organization is doing. Dashboards help to clarify responsibilities, highlight issues and opportunities according to company priorities and identify areas for improvement and increased productivity.

Rcademy’s Business Performance Management- Control Frameworks and Dashboard Course will introduce you to the general concepts important when working in a performance management environment and provide the tools needed to become more effective at monitoring and managing your organization’s current and future technology investments. It will provide the foundational and strategic knowledge needed to understand the importance of dashboards, analyze their functional components, design them for optimal efficiency and effectiveness, and build a solution that appropriately addresses business needs.

Who should attend?

Rcademy’s Business Performance Management- Control Framework and Dashboards training course is suitable for many:

• Data managers and analysts
• Departmental heads and managers
• Business architects
• Enterprise analysts
• Management consultants
• Systems analysts
• Product Manager
• Business analysts
• Graduates
• Learners and scholars
• Business managers
• IT analysts

What are the course objectives?

The course is designed with the following objectives:

• To develop a foundational understanding of key concepts of business performance management and its relevance in the present scenario
• To understand how the advent of technology and digitalization has transformed business performance management systems
• To learn to develop efficient ways of a business performance management framework for management control
• To learn ways to identify employee goals and align them with the company’s objectives
• To understand the setting and functioning of various performance evaluation parameters
• To learn the uses of performance dashboards and effective ways to create them
• To gain a fundamental understanding of various tools of business performance management
• To learn to identify performance evaluation parameters
• To utilize Business Intelligence Systems for data analysis and interpretation
• To learn about emerging trends and global practices in the field of Business Performance Management

How will this course be presented?

• Interactive sessions
• Use of case studies
• Management games
• Learning preparation of reports, charts, graphs
• Real-time exercises
• Problem-solving and Group discussion sessions

What are the topics covered in this course?

Module 1: Overview of Business Performance Management

• Concept of performance management
• Guiding principles
• Business environment analysis
• Financial performance analysis
• Process Analysis
• Management control
• Control Framework

Module 2: Business Performance Management Process

• Business performance planning
• Key Result Areas
• Key Performance Indicators
• Goal setting
• Performance gap

Module 3: Performance Evaluation Parameters

• Divisional Profitability
• Return on Investment
• Economic performance evaluation
• Managerial performance evaluation
• Transfer Pricing
• Balanced scorecard

Module 4: Performance Appraisal

• Performance standards
• Benchmarking
• 360-degree feedback system
• Different methods of performance appraisal

Module 5: Performance Dashboards

• Linking data with performance
• Business dashboards and their uses
• Types of dashboards: marketing performance, financial performance, etc
• How to create dashboards
• Preparing excel dashboards
• Intelligent reporting

Module 6: Balanced Scorecards

• Leading and lagging measures
• Quantitative key performance measures
• Qualitative key performance measures
• Customer satisfaction key performance measures
• Building a balanced scorecard

Module 7: Process Performance Measures

• Process architecture
• Process performance indicators
• Aligning business processes with enterprise performance
• Knowledge-intensive Processes

Module 8: Performance Evaluation Management Tools

• Benchmarking
• Business process re-engineering
• Lean management
• Understanding the value chain
• Process mapping

Module 9: Performance Management Systems Framework

• Organization’s key success factors
• Strategy formulation
• Creating strategy maps
• Main features of a performance measurement system
• External contextual factors
• Organization culture

Module 10: Tools of Performance Management

• Artificial neural networks
• Statistical quality control
• Six sigma
• Total productivity management
• Business intelligent systems
• Online Analytical Processing tools

Module 11: Corporate Failure

• Indicators of sickness
• Causes of corporate failures
• Prediction models
• Performance improvement strategies

Module 12: Emerging Trends

• Software as a service
• Mobile management
• Visual dashboards
• Objectives and Key Results
• Goal alignment