Certificate in Office Administration Training Course

Why select this training course?

An office is to a business what a heart is to the body. To keep the body running, the heart has to function continually. Similarly, operations at the office are always in motion to ensure the smooth running of the business. Be it any organization- whether educational or trading, government or private- the office is the pivotal unit. From attending calls to solving queries of customers, from placing material orders to receiving remuneration, all activities take place through the office. Since the office is steadily working and acts as a linkage between various sections, it needs a set of rules, regulations, and guidelines to ensure harmonized and systematic functioning of the business. These sets of rules and regulations are collectively referred to as office administration. Office administration guarantees that efficient management is never overlooked and everything remains on track. Office administration involves many tasks, focusing mainly on employee management. It provides support services like managing processes, setting standards, improving office procedures, etc., to different departments and assists in bringing out positive change. What is the role of an Office Administrator? Office administrators provide a conducive environment for the business to be conducted orderly. It is also ensured that there are adequate resources in the office to keep the work uninterrupted. It aids in mobilizing physical and human resources and provides supervision and control over such resources. The tasks of office administrators become an integral part of promoting organizational productivity and profitability. this course will resemble Innovation and Productivity in the Workplace.

How to maintain the workflow in the office and eliminate any obstacles?

Organizations cannot hope to succeed if the administration in the office is not systematic and efficient. Office administration is needed to optimize resource utilization, maintain public relations, manage change, and safeguard the firm’s continued survival. In the ever-changing business environment of the globalized market, organizations cannot afford to be redundant. Numerous approaches to office administration may be used to maintain the flow of work and remove obstructions. It requires transparent communication of duties and procedures. Other methods include the division of roles, periodic training, and collaborative technologies. with Multitasking and Priority Management skills

What are the various reporting and communication skills that need to be honed for dynamic administration?

Forward-looking and dynamic office administration makes certain that the business can thrive under pressure and emerge as a profitable firm in the long term. For dynamic administration, managers must prioritize employee input, foster interdepartmental connections, concentrate on conflict resolution, and cultivate active listening.

Rcademy recognizes that every business needs an office, and presently, whether actual or virtual, every organization has an office. We deeply understand the office’s significance as the organization’s nerve center. It is also acknowledged that no office can run without the apt office administration. Thus, an Office Administration Training Course has been introduced in this regard. The training course covers the entirety of topics of office administration both from theoretical and practical aspects. This Rcademy course aims to train its participants with the latest techniques, business practices, and trends leading to efficient office administration. The course discusses various topics such as providing support services to all departments, coordination among different activities, minimization of cost, optimum utilization of resources, management of employees, and achieving goals through smooth office handling by the administrators. The training course also aims to sharpen the skills needed to run an office.

Who should attend?

The Certificate in Office Administration Training Course by Rcademy is suitable for:

• Office Administrators
• Office Assistants
• Office Clerk
• Office Secretary
• Administrative Assistant
• Front Office Managers
• Receptionists
• Supervisors
• General Managers
• Entrepreneurs and Start-up Founders

What are the course objectives?

The Certificate in Office Administration Training Course by Rcademy aims to achieve the following pertinent objectives:

• To instill within its participants the essential skills needed to efficiently engage in the process of office administration
• To provide hands-on practical knowledge regarding best business practices applicable in the field
• To encourage active participation from the employees, supervisors, and managers
• To provide insight into various business procedures that come under the purview of office administration and also develop understanding within the participants to improve these business procedures
• To develop natural leaders among the managers and supervisors

How will this course be presented?

This collaborative Certificate in Office Administration Training Course will comprise the following training methods:

• Interactive sessions and lectures
• Presentations
• Management games
• Roleplaying/modeling
• Case studies
• Group discussions
• Problem-solving sessions

What are the topics covered in this course?

Module 1: Introduction to Office Administration

• Elements and Functions of office administration
• Duties of an office administrator
• Modern office
• Office services
• Centralization and decentralization of office services
• Departmentation

Module 2: Office Environment

• Physical aspects of the office
• Lighting, ventilation, and safety measures
• Office space
• Office Layout
• Open office

Module 3: Virtual Office

• Benefits in terms of reduced cost, low work interruptions
• Discussing disadvantages
• Setting up computer resources, meeting rooms, etc.
• Administration challenges at the virtual office: regular meetings, follow-up, evaluation

Module 4: Personnel Management

• Developing standards and benchmarks
• Evaluation and appraisals
• Supervision
• Change management

Module 5: Office Systems and Procedure

• Systems vs procedure
• Designing an efficient office system
• Flow of work
• Office manuals: employee manual, policy manual
• Filing system
• Records management

Module 6: Planning at Office

• Preparing rules and policies
• Scheduling work routines
• Budgeting

Module 7: Office Communication

• Formal and informal communication
• Oral and written communication
• Barriers to Communication
• Telephone and Internet etiquette
• Essentials for smooth communication

Module 8: Preparation of Reports and Presentations

• Elements of business correspondence
• Business letters
• Report writing
• Office forms
• Essentials of presentation