Certificate in Strategic Crisis Management, Incorporating Security and Major Emergency Response

Why select this training course?

In every situation, there is always a probability of a crisis. However, how things have been managed often makes the difference between a crisis and a non-crisis situation. This management is what is referred to as Crisis Management. Excellent Crisis Management value has become relevant in the past years. The increasing potential emergencies and incidents that could affect business, global reputation, and disrupt production are fast on the rise. This is why this Rcademy course on strategic Crisis Management:  incorporating security & major emergency response, has been designed.

What is crisis management?

While both involve crises and invoke emergencies, they are different. For example, Crisis Management involves strategizing to identify, manage, resolve, and prevent future crisis outbreaks. On the other hand, Emergency Response is operational; it involves reacting to a crisis outbreak, using a threat to life and concerns the swift implementation of response and recovery operational tactics.

The Certificate in Strategic Crisis Management, Incorporating Security and Major Emergency Response Training Course by Rcademy will expose you to Crisis Management from a strategically multifaceted point of view. It is also designed to bolster how leveraging your natural leadership skills will help you deliver exceptional results in managing crises. It will also broach the subject of emergency response to crises to control the spread and lessen the likely damage.

Who should attend?

The Certificate in Strategic Crisis Management, Incorporating Security and Major Emergency Response Training Course by Rcademy is a great fit for different people, especially those who are constantly engaged in leadership positions or are constantly in the line of responding to crises and doing strategic planning. This course is especially ideal for the following set of personnel:

• Board members who are involved in the management of their organization
• Employers of labor who want to understand the fundamentals of Crisis Management as it involves their employees
• Employees who want to understand the proper response to crises situations
• Senior staff of organizations who may be called upon in times of crisis
• Consultants dealing with Crisis Management
• Chief operations officers in charge of the daily operations of their organization
• Emergency response personnel who are first-time responders
• Fire management personnel
• Security personnel
• Health, safety, and environment professionals
• Operations professionals who assist in managing the daily operations of an organization or business
• Marketing & insurance personnel
• Risk management professional
• Designated crisis response personnel

What are the course objectives?

The Certificate in Strategic Crisis Management, Incorporating Security and Major Emergency Response Training Course by Rcademy aims to help participants to:

• Accumulate an encompassing understanding of Crisis Management in a strategic manner
• Learn how to strategize development for effective and efficient response
• Understand the implementation of incidental command systems’ functional areas
• Develop engagement procedures when reacting to crises
• Leverage top techniques to improve the performance of leadership at the relevant time

How will this course be presented?

Rcademy course on strategic Crisis Management: incorporating security & major emergency response requires learners to participate in hands-on activities while studying and emphasizing practical learning. Case studies and scenarios are used throughout the course to promote practical learning and ensure that theoretical knowledge is translated into practical experience.

This carefully curated training course will leverage a range of tested learning procedures and techniques to maximize understanding of the content and context of the course module. For context, this training course shall enhance capabilities in leadership through engaging assessment group discussions, role-playing, crisis communication, problem-solving, and many more.

In curating the outline and to further push for engagement, course materials shall include checklists, exercises, and quizzes to test the knowledge absorbed from time to time. The content of this course has been carefully created to be participant-centered. The course is delivered using various successful methods to guarantee that participants are actively engaged in learning. Experts with considerable experience in Crisis Management offer the course.

The course is constantly updated to reflect the most up-to-date techniques and approaches. The feedback from course participants is also useful in tailoring the course to meet the needs of the students.

What are the topics covered in this course?

Module 1: Strategic Crisis Management: Definition

• Meaning and Concept
  – What is strategic Crisis Management?
  – Scope of Strategic Crisis Management
  – Significance of Crisis Management
  – Identifying situations requiring strategic Crisis Management
• Goals of Strategic Crisis Management
  – Containment
  – Relieve
  – Prevention
  – Restoration to default
  – Development of a coping mechanism

Module 2: Types of Strategic Crisis

• Disasters
• Organizational misdemeanors
• Workplace violence
• Technological crisis
• Cyber and biological terrorism

Module 3: Disasters

• Concept
• Scope
• Types
  – Natural disasters
  – Man-made disasters
  – Hybrid disasters

Module 4: Prevention & Management

• Prevention
  – Social awareness
  – Public Education
• Mitigation
  – Insurance
  – Forecasting and warning mechanism
  – Creating a solutions response team
  – Facts gathering
  – Risk evaluation & management
  – Curbing and managing rumors, fears, and misinformation

Module 5: Response and Challenges

• Leadership
  – Individual reaction
  – Government role
  – Organizational responsibilities
• Understanding Crisis Management
• Managing corporate challenges
• Evacuation strategies
• ERT & CMT – responsibilities and roles

Module 6: Plotting the Extent of Security and Preparation

• Asset protection and security management
• Failures and Survival of Companies
• Emergency response strategy: development and implementation
• Strategies of Business Continuity Management (BCM)

Module 7: Incident On-Scene Administration and Crisis Communication

• Crisis Management administration
  – An incident command system
  – Tactical response team
  – Skills and on-site abilities required
  – Crisis Management and factors for success
• Crisis communication
  – Coordinating with all relevant teams
  – Avoiding mistakes with emergency communication centers
  – Verifying information
  – Double-checking facts
  – Preventing strategic information leak
• Managing public relations
  – Press conference
  – Media coverage (TV, radio, etc.)
  – Social media
  – Curtailing panic

Module 8: Reporting in Crisis Management

• Exercising
  – De-briefing
  – Post incidents analysis
  – Evaluation and how to manage them
• Reporting
  – Executive summaries
  – Report writing
  – Recommendations
• Implementing recommendations and monitoring
  – Evaluating recommendation
  – Foolproofing
  – Setting up a team or committee
  – Rolling out an action plan and timeline
  – Supervision

Module 9: Implementation of Strategic Crisis Management

• Industry Standards and best practices
  – Rules of engagement
  – Conventions
  – International law
• Case studies
  – Private/corporate companies
  – Public institutions
  – Governmental incidences (countries)
  – Organizations
  – Multilateral incidences