Cultural Competency Training Certification Course

Why Select this Course?

Living in a world of a growing number of cultures that make it more and more difficult to understand various people and races, cultural competency training is an inevitable necessity for professionals who aim at truly adapting to a culturally diverse environment and issues of culturally appropriate behaviour. As a result, the program will be designed using the new training method, which integrates both theoretical perspective and practical experience. The mission is to empower individuals to be able to thrive in an ever-changing environment and be socially accountable in the organisation. This Rcademy course is about the issues of culture and bias and achieving an inclusive workplace where participants are able to benefit from the global job market uniquely.

What is Cultural Competency Training?

Cultural competency training is a formalised and systematic way of knowing, accepting and then interacting effectively with other cultures. The idea is more than being put in the picture that cultures can be diverse; it concentrates on strengthening the competencies that will improve inclusion, effective communication, and teamwork across cultures. This is a fundamental stage of creating a culture of inclusion in the workplace, which in turn will enhance cooperation and communication between different cultures.

Who Should Attend?

This training course is relevant and beneficial for a broad range of professionals, including:

• Human Resources Managers
• Team Leaders
• Managers
• Supervisors
• Customer Service Representatives
• Employees at all levels
• Entrepreneurs
• Diversity and Inclusion Advocates

What are the course objectives?

The primary objectives of the Cultural Competency Training Certification Course are to empower participants to:

• Gain comprehensive knowledge of cultural competency and its role in the workplace.
• Take note and correct the hidden biases which can affect a decision.
• Integrate the ideas of inclusivity and respect for cultural distinctiveness in the organisational environment.
• Improve communication skills for one to manage cross-cultural interactions well.
• Strengthen intercultural teamwork and cooperation.
• Acquiring conflict resolution skills to handle culture-based conflict situations.
• Develop a culturally competent organisation that appreciates and accepts various cultures.
• Design programmes for integrating diversity and inclusion into their individual duty post and organisations.

How will this Course be Presented?

The Cultural Competency Training Certification Course employs various engaging and effective delivery methods to ensure participants gain practical knowledge and skills. Instructors possessing expertise in cultural competence and diversity utilise a combination of instructional techniques, including:

• Lectures: Providing theoretical foundations and fundamental concepts related to cultural competence.
• Group Discussions: Encouraging open dialogue to explore diverse perspectives and experiences.
• Case Studies: Analysing real-world scenarios to apply cultural competency concepts in practical situations.
• Interactive Exercises: Engaging participants in hands-on activities to reinforce learning.
• Real-world Scenarios: Simulating authentic cross-cultural interactions to enhance practical application.

This interactive approach ensures participant engagement and facilitates the practical application of cultural competency concepts within their professional spheres.

What are the Topics Covered in this Course?

Module 1: Cultural Competence Components

• The impact of cultural competence on workplace dynamics
• Overcoming cultural stereotypes and assumptions
• Developing a cultural competency mindset
• Building a supportive community

Module 2: Recognizing and Addressing Unconscious Biases

• Identifying unconscious biases
• Understanding the impact of biases on decision-making
• Strategies for mitigating unconscious biases
• Promoting self-awareness and reflection
• Types of unconscious biases
• Strategies for self-reflection
• Impact on decision making
• The neuroscience of biases
• Accountability and continuous improvement

Module 3: Fostering Inclusivity and Respecting Differences

• Creating an inclusive workplace culture
• Promoting diverse leadership in the workplace
• Valuing diversity and embracing differences
• Effective communication for inclusivity
• Strategies for promoting equal opportunities
• Addressing microaggressions and subtle aggression
• Respecting cultural norms and customs

Module 4: Enhancing Cross-Cultural Communication Skills

• Effective verbal and non-verbal communication across cultures
• Mastering the art of effective communication
• Cultural intelligence
• Active listening in a cross-cultural context
• Verbal communication across cultures
• Navigating language barriers
• Balancing assertiveness and humility
• Adapting communication styles to diverse audiences
• Case studies and practical exercises
• Cultural awareness and sensitivity

Module 5: Building Cross-Cultural Teamwork and Collaboration

• Creating culturally diverse teams
• Leveraging cultural strengths in teamwork
• Non-verbal communication in cross-cultural contexts
• Resolving communication challenges
• Managing conflict in cross-cultural teams
• Technology and cross-cultural communication
• Facilitating collaboration and innovation

Module 6: Resolving Conflicts Arising from Cultural Differences

• Identifying familiar sources of conflict in culturally diverse workplaces
• Implementing conflict resolution strategies
• Using active listening as a solution
• Building cultural sensitivity in conflict resolution
• Turning conflicts into opportunities for growth

Module 7: Cultivating a Culturally Competent Organizational Culture

• Leadership’s role in promoting cultural competence
• Establishing diversity and inclusion policies
• Training and education initiatives
• Implementing training programs for ongoing cultural competency
• Effectively responding to cultural incidents
• Measuring and assessing cultural competence within the organisation

Module 8: Strategies for Promoting Diversity and Inclusion

• Establishing Employee Resource Groups (ERGs)
• Designing and implementing diversity initiatives
• Collaborating with external diversity partners
• Recruiting and retaining a diverse workforce
• Evaluating and improving diversity and inclusion practices
• Metrics and measurements of diversity and inclusion
• Creating a culture of continuous improvement in cultural competence
• Creating a culture of belonging

Module 9: Supporting People Who Experience Discrimination

• Advocacy and allyship
• Creating a safe reporting mechanism
• Recognising discrimination
• Legal frameworks and anti-discrimination policies
• Providing resources and guidance
• Impact of discrimination in workplaces
• Empathy and active listening
• Empowering individuals to become advocates for cultural competency
• Counselling and mental health support
• Creating inclusive policies
• Continuous monitoring and improvement
• Training for cultural competency

Module 10: Recognising Discrimination and Providing Support

• Advocacy and allyship in promoting cultural competency
• Creating a safe reporting mechanism for discrimination incidents
• Understanding legal frameworks and anti-discrimination policies
• Providing resources, guidance, and mental health support for individuals experiencing discrimination
• Cultivating a culture of continuous improvement in cultural competence
• Implementing ongoing training and education initiatives
• Monitoring and assessing progress in cultural competency
• Encouraging individuals to become advocates for cultural competency within the organization