First-Time Managers and Supervisors Training Program

Why select this course?

First-time managers are often surprised by new responsibilities, learning the skills required to lead and deal with conflict. As managers, we often imagine knowing what’s ahead of us. We don’t generally expect to be thrown into situations such as starting a business from scratch or taking on responsibilities for which there is no precedent. Any new position brings a set of unknowns that could create stress initially. As a first-time manager, you may start with false confidence in how things will turn out. But the reality is that managing people isn’t like managing computers or office equipment. While it’s true that you should be able to delegate any task, you can’t assume you’ll be able to delegate responsibility or keep it from overshadowing your role.

What are the challenges faced by first-time managers or supervisors? 

New managers are often thrust into the role without training or gradual development. They need to set a strong foundation for success and grow management skills by hiring the right types of workers, setting clear expectations and providing constructive feedback, and developing leaders at all levels of the organization. As a supervisor, it is crucial to be patient and sympathetic when training new supervisors. To begin, develop a positive working connection with your new manager, who will likely be concerned about leading their first team. Take the time to get to know your team members as people and discuss how you can better plan their workdays to get the most out of them. Before giving a task, ensure you understand how each person’s job functions.

Are you looking for your first job as a manager?

Rcademy’s First Time Managers and Supervisors Training Program will help you deal with the challenges of managing employees with different work-life expectations. Meetings and communication, feedback, interpersonal skills, and team building will all be discussed in this practical training. Managers play an essential role in the success of any organization. This course will help you understand how to become an effective first-line supervisor or manager by teaching the skills and knowledge needed to be successful. Ensuring you have the tools to become the best possible manager is essential to staying on track to achieve your goals. This course will give you practical tips, techniques, and ideas to help you develop and maintain healthy working relationships with your team members.

Who should attend?

Rcademy’s First Time Managers and Supervisors Training Program is appropriate for professionals both from the private and public sectors who are responsible for leading projects, teams, or departments:

• Top management and senior executives
• Departmental heads and managers
• Business policymakers
• Team leaders
• Supervisors
• Project managers
• Product managers
• Start-up founders
• Entrepreneur

What are the course objectives?

Rcademy’s First Time Managers and Supervisors Training Program focuses on the following objectives:

• To encourage a smooth transition from the individual employee to a first-time manager or supervisor
• To inspire others towards completion of the organizational goals
• To learn to establish goals for oneself as well as others
• To gain an understanding of how a manager’s work contributes to business goals
• To learn to communicate goals and expectations to team members
• To develop the ability to give and receive constructive criticism
• Identity and response to roadblocks in the path of new managers
• To build capacity for managerial decision-making
• To learn techniques for managing people in the organization
• To learn about process improvement and ways to apply process improvement techniques for better quality

How will the course be presented?

• Interactive sessions
• Use of case studies
• Management games
• Learning preparation of reports, charts, graphs
• Real-time exercises
• Problem-solving and Group discussion sessions

What are the topics covered?

Module 1: New Manager’s Guide

• Why train new managers?
• Side-effects of a bad manager
• The transition from individual member to first-time manager
• Obstacles in the Path of a new manager
• Advice for first-time managers and supervisors

Module 2: Startling with Personality Assessments

• Need for personality assessment
• The Big 5 Model
• Myers-Brigg Personality test
• Identifying strengths and weakness: Strengths Profile tests
• Developing self-awareness

Module 3: Tackling the New Duties

• Team dynamics
• Training the new members
• Managing difficult employees
• Legal Awareness

Module 4: Communication for New Managers

• Active listening skills
• Written communication – Emails and report writing
• Persuasive communication
• Non-verbal cues
• Empathy in communication
• Presentation skills

Module 5: Decision-making Skills

• Decision-making Techniques for Managers
• Dynamic decision-making.
• Steps in rational decision-making
• Decision-making vs judgment
• Building a decision matrix
• Pareto Analysis
• Pitfalls of decision-making

Module 6: Overview of Project Management

• Characteristics of a Project
• Project life cycle
• Balancing between project managers and functional managers
• Project constraints
• Risk identification and response
• Project environment
• Project management process groups

Module 7: Introduction to Agile and Scrum

• Agile management
• Agile Manifesto
• What is scrum?
• Understanding scrum roles
• Overview of Agile Methodologies

Module 8: Managing People

• Conflict management
• Negotiation skills
• Meeting management
• Groupthink
• Positive reinforcement
• Elements of delegation

Module 9: Skills for First-time Managers and Supervisors

• Investing in employee development
• Constructive feedback
• Understanding your employee
• Teamwork
• Serving before leading
• Motivating others
• Leadership skills

Module 10: Measuring Success

• Employee engagement survey
• 360-degree feedback
• Turnover rate
• Efficiency and quality

Module 11: Process Improvement

• Develop action plans
• Change management
• Continuous improvement
• Kanban
• Lean management
• Standardization of work
• Quality management

Module 12: Self-Development

• Goal setting
• Growth mindset
• Emotional Intelligence
• Stress Management
• Time Management
• Positive self-image